FAQ

Our production capacity varies depending on product type and complexity. We coordinate with a network of skilled artisans and production units, allowing us to handle both small and large-scale orders while maintaining consistency.

Yes, our structured production system enables us to scale output based on order requirements while ensuring consistent quality across all units.

We work with terracotta, wood (including albesia and teak), rattan, bamboo, and other natural fibers, selected for durability and suitability for export markets.

Yes, we support custom development including design adaptation, size adjustments, and finishing options. We also assist in refining designs to ensure they are suitable for production.

We implement quality control at multiple stages, including material selection, production monitoring, and final inspection before packing.

Yes, our quality control process is structured to ensure each product meets agreed specifications before shipment.

Yes, we are SVLK certified, ensuring legality in wood sourcing and compliance with export regulations.

We work with artisan communities and home-based production units, supporting fair collaboration and sustainable production practices.

We are flexible in adapting to buyer requirements, including product specifications, packaging standards, and production adjustments.

Production begins after order confirmation and deposit payment.

Production typically takes around 75–120 days depending on product type, quantity, and production capacity.

Yes, LCL shipment is available with additional charges depending on the arrangement.

We offer FOB, Ex Works, and air shipment depending on your requirements.

Our main shipping port is Tanjung Perak, Surabaya. Jakarta can also be arranged when needed.

Minimum order value starts from USD 7,500 per shipment, with a minimum quantity per item typically starting from 100 pieces or a full container with mixed items.

We require a deposit payment before production begins, with the remaining balance settled before shipment. Terms may vary depending on order type and buyer status.

We accept telegraphic transfer (T/T) and letter of credit (L/C).

Yes, we provide samples. Sample costs and shipping fees will be discussed depending on the product and requirements.

Yes, we welcome custom designs and product development based on your ideas or references.

Once an order has been confirmed, cancellations or quantity reductions are generally not accepted.

Yes, our system is designed to support ongoing production, ensuring consistency and reliability for long-term partnerships.